Procare experienced a minor incident on May 6, 2025 affecting API and PayNow, lasting 6h 54m. The incident has been resolved; the full update timeline is below.
Affected components
APIPayNow
Update timeline
- identified May 06, 2025, 12:15 PM UTC
Some Procare Desktop users are currently experiencing errors when attempting to process point-of-sale transactions. Our technical team is actively working to address this issue. We will provide another update when more information becomes available. We apologize for any inconvenience this may cause to your operations. Thank you for your patience.
- identified May 06, 2025, 01:00 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 06, 2025, 07:09 PM UTC
This incident has been resolved, and all payments are now processing successfully. If you continue to experience any issues, please contact our Support team for further assistance