Privacy had 5 outages in the last 2 years totaling 7h 0m of downtime — averaging 0.2 incidents per month.
There were 5 Privacy outages since November 4, 2025 totaling 7h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue that is preventing cards from being added to digital wallets.
This incident has been resolved.
We detected an issue that caused unexpected declines on cards that were created between 2026-02-17 17:05 UTC (12:05pm ET) and 2026-02-17 17:53 UTC (12:53pm ET). The issue has been resolved, and cards created during that time can now transact as expected. We will continue monitoring to ensure all issues have been resolved.
Cards created between 20:05 and 20:25 UTC (3:05pm to 3:25pm ET) were unable to transact. This issue was resolved at 20:25 UTC (3:25pm ET) and card transactions are working as expect. Previous transaction attempts on these cards can be retried. We are sorry for the inconvenience this caused!
We are currently investigating an issue that may be causing unexpected declines
We are continuing to investigate the issue causing unexpected declines. All Privacy customers may be affected and experience declines temporarily. We will provide an update as soon as possible.
We have identified the issue and are working with our network partners to implement a resolution.
We are continuing to work with our network partners to fix this issue.
We apologize for the delay. We are continuing to work with our network partners to fix this issue.
We apologize for the delay. We are continuing to work with our network partners to fix this issue.
The network issue has been resolved. Thank you for your patience.
Normal transaction processing has resumed. Thank you for your patience.
We have identified an issue on our end causing newly created cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04
We are continuing to work on a fix for this issue.
The issue has been identified and a fix has been deployed. We expect behavior to return to normal shortly.
We have applied a fix and are monitoring performance.
All cards created are now able to transact.