Privacy incident

Newly created cards unable to transact

Critical Resolved View vendor source →

Privacy experienced a critical incident on November 4, 2025 affecting Transaction Processing, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 06:49 PM UTC
Resolved
Nov 04, 2025, 06:55 PM UTC
Duration
5m
Detected by Pingoru
Nov 04, 2025, 06:49 PM UTC

Affected components

Transaction Processing

Update timeline

  1. identified Nov 04, 2025, 06:49 PM UTC

    We have identified an issue on our end causing newly created cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04

  2. identified Nov 04, 2025, 06:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 04, 2025, 06:50 PM UTC

    The issue has been identified and a fix has been deployed. We expect behavior to return to normal shortly.

  4. monitoring Nov 04, 2025, 06:54 PM UTC

    We have applied a fix and are monitoring performance.

  5. resolved Nov 04, 2025, 06:55 PM UTC

    All cards created are now able to transact.