Increased error rates in Execution Pipeline (US Commercial)
Affected: Integration Runner
Prismatic Outage History
Prismatic is up right nowPrismatic had 4 outages in the last 2 years totaling 6h 47m of downtime — averaging 0.2 incidents per month.
There were 4 Prismatic outages since June 5, 2025 totaling 6h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Partial Service Outage in EU-WEST-1 Region
Timeline · 1 update
- resolved Sep 03, 2025, 06:37 PM UTC
A routine update caused a service interruption of the execution pipeline for some customers for approximately 5 minutes. A rollback was performed and service was restored. The Prismatic team is investigating the root cause and will ensure a subsequent update does not contain the same regression.
Resolved: Web App and Embedded UI Outage (GovCloud Only)
Timeline · 1 update
- resolved Jun 15, 2025, 01:32 PM UTC
We experienced an outage impacting the Web App and Embedded UI in the GovCloud environment. The incident began at 9:19 a.m. CT on June 14, 2025 and was fully resolved at 8:02 a.m. CT on June 15, 2025. During the outage, users were unable to access the web app or embedded screens. Integration executions continued to run as expected and API access was not impacted. Commercial Cloud environments were not impacted.
Execution pipeline service degradation on EU-WEST-2
Timeline · 1 update
- resolved Jun 05, 2025, 07:23 PM UTC
At approximately 7:00AM Arizona the Prismatic team received several alert notifications for failed executions. Upon investigation it was discovered that a very large volume of executions had started, and autoscaling was not configured with a high enough upper threshold to accommodate. The Prismatic team took action to raise the thresholds and align them with other high-volume stacks, and service was fully restored by 7:20AM Arizona. We will audit and address any similar situations we discover on other high-volume stacks.