Prisma Data incident

Possible Network Degradation for European Region

Minor Resolved View vendor source →

Prisma Data experienced a minor incident on August 4, 2025 affecting Prisma Accelerate and Prisma Console and 1 more component, lasting 7h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 10:47 AM UTC
Resolved
Aug 04, 2025, 06:43 PM UTC
Duration
7h 55m
Detected by Pingoru
Aug 04, 2025, 10:47 AM UTC

Affected components

Prisma AcceleratePrisma ConsolePrisma Postgres

Update timeline

  1. investigating Aug 04, 2025, 10:47 AM UTC

    Investigating increased error rates due to network degradation of a upstream provider

  2. investigating Aug 04, 2025, 11:17 AM UTC

    The upstream provider has identified the issue and are implementing a fix. We are monitoring the situation closely.

  3. investigating Aug 04, 2025, 11:26 AM UTC

    Upstream provider is continuing work on a fix. Impacted region appears to be restricted around the Frankfurt data centre.

  4. investigating Aug 04, 2025, 12:11 PM UTC

    Upstream provider has mitigated the current impact and continues to work on a fix.

  5. monitoring Aug 04, 2025, 01:51 PM UTC

    We continue to monitor the situation.

  6. resolved Aug 04, 2025, 06:43 PM UTC

    This incident has been resolved.