Prisma Data experienced a major incident on August 21, 2025 affecting Prisma Accelerate and Prisma Postgres, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2025, 06:13 PM UTC
Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue. Affected users: US East Root cause: Upstream provider Workarounds: Investigating
- identified Aug 21, 2025, 06:43 PM UTC
The cause has been identified and a fix is being implemented by our upstream provider.
- monitoring Aug 21, 2025, 07:35 PM UTC
Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.
- resolved Aug 21, 2025, 07:58 PM UTC
The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.