Prisma Data incident
Accelerate is unable to provision new query engines in us-east-1
Prisma Data experienced a major incident on August 28, 2025 affecting Prisma Accelerate and Prisma Console, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2025, 10:01 AM UTC
We're investigating an issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the us-east-1 region. Existing query engines are working as expected
- investigating Aug 28, 2025, 10:07 AM UTC
We identified that the Accelerate provisioning problems started to affect console.prisma.io and api.prisma.io. Customers are experiencing timeouts when loading console and when issuing requests to prismas management API.
- investigating Aug 28, 2025, 10:31 AM UTC
We're seeing a drop in incoming request and suspect a network connectivity issue between our edge proxy and the query engines for us-east-1.
- monitoring Aug 28, 2025, 10:37 AM UTC
Our upstream provider seems to have fixed the network connectivity issues, and we see incoming request return to normal levels. We'll keep monitoring the situation.
- resolved Aug 28, 2025, 11:28 AM UTC
The network errors have stopped and request levels are back to normal. Query engines are being successfully provisioned in us-east-1 again and console.prisma.io and api.prisma.io are fully operational again.