Resolved after 1 hour 44 minutes, affecting Mobile app for margin trading, on November 28, 2025.
Dear Traders, We are currently experiencing industry-wide market data and liquidity disruptions caused by a CME Group outage impacting liquidity providers. More details can be found via the link https://www.reuters.com/business/cme-trading-halted-due-cooling-issue-data-centers-2025-11-28/ Market liquidity remains significantly lower than normal, and liquidity providers are quoting spreads wider than usual. To ensure uninterrupted service during these abnormal conditions, we have widened spreads on several instruments, including GOLD (XAUUSD). Our team is actively monitoring the situation with liquidity partners and will provide updates as soon as possible. Thank you for your understanding
Affected components
Update timeline
- monitoring Nov 28, 2025, 12:47 PM UTC
Dear Traders, We are currently experiencing industry-wide market data and liquidity disruptions caused by a CME Group outage impacting liquidity providers. More details can be found via the link https://www.reuters.com/business/cme-trading-halted-due-cooling-issue-data-centers-2025-11-28/ Market liquidity remains significantly lower than normal, and liquidity providers are quoting spreads wider than usual. To ensure uninterrupted service during these abnormal conditions, we have widened spreads on several instruments, including GOLD (XAUUSD). Our team is actively monitoring the situation with liquidity partners and will provide updates as soon as possible. Thank you for your understanding
- resolved Nov 28, 2025, 02:31 PM UTC
This incident has been resolved.
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