PrimeXBT incident

Industry-wide market data and liquidity issue

Notice Resolved View vendor source →

PrimeXBT experienced a notice incident on November 28, 2025 affecting Mobile app for margin trading, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 12:47 PM UTC
Resolved
Nov 28, 2025, 02:31 PM UTC
Duration
1h 44m
Detected by Pingoru
Nov 28, 2025, 12:47 PM UTC

Affected components

Mobile app for margin trading

Update timeline

  1. monitoring Nov 28, 2025, 12:47 PM UTC

    Dear Traders, We are currently experiencing industry-wide market data and liquidity disruptions caused by a CME Group outage impacting liquidity providers. More details can be found via the link https://www.reuters.com/business/cme-trading-halted-due-cooling-issue-data-centers-2025-11-28/ Market liquidity remains significantly lower than normal, and liquidity providers are quoting spreads wider than usual. To ensure uninterrupted service during these abnormal conditions, we have widened spreads on several instruments, including GOLD (XAUUSD). Our team is actively monitoring the situation with liquidity partners and will provide updates as soon as possible. Thank you for your understanding

  2. resolved Nov 28, 2025, 02:31 PM UTC

    This incident has been resolved.