PrimeXBT incident

Account Summary page: User's trading account info not displayed

Resolved after 16 minutes, on February 25, 2019.

identified Feb 25, 2019, 02:28 PM UTC

There is a problem currently with displaying trading account info on Client's Account Summary page. Also, internal transfers between Wallet and Trading Account may be affected. Our team is working on fixing the issue. All client's funds are safe. Trading is not affected and is available to all users. We will update the status as soon as the issue is permanently resolved.

Started: Feb 25, 2019, 02:28 PM UTC
Resolved: Feb 25, 2019, 02:44 PM UTC
Duration: 16m
Detected by Pingoru: Feb 25, 2019, 02:28 PM UTC

Update timeline

identified Feb 25, 2019, 02:28 PM UTC

There is a problem currently with displaying trading account info on Client's Account Summary page. Also, internal transfers between Wallet and Trading Account may be affected. Our team is working on fixing the issue. All client's funds are safe. Trading is not affected and is available to all users. We will update the status as soon as the issue is permanently resolved.
resolved Feb 25, 2019, 02:44 PM UTC

Dear users, the issue has been resolved. Thank you for your patience.

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