PrimeXBT incident

Trading service disruption

Resolved after 1 hour 36 minutes, affecting PXTrader trading platform and Mobile app for margin trading, on March 19, 2020.

resolved Mar 19, 2020, 10:53 PM UTC

Dear users, the issue has been addressed. PrimeXBT site and user accounts are fully accessible now. We continue to monitor the service performance. Thank you for your patience.

Started
Mar 19, 2020, 09:17 PM UTC
Resolved
Mar 19, 2020, 10:53 PM UTC
Duration
1h 36m
Detected by Pingoru
Mar 19, 2020, 09:17 PM UTC

Affected components

PXTrader trading platformMobile app for margin trading

Update timeline

  1. identified Mar 19, 2020, 09:17 PM UTC

    We observe accessibility issues on the trading platform. Some users may experience problems loading Trade page. Our team working on it to fix it as soon as possible

  2. resolved Mar 19, 2020, 10:53 PM UTC

    Dear users, the issue has been addressed. PrimeXBT site and user accounts are fully accessible now. We continue to monitor the service performance. Thank you for your patience.

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