PrimeXBT incident

Trading service disruption

Resolved after 1 hour 16 minutes, affecting PXTrader trading platform and Mobile app for margin trading and 1 more, on April 15, 2020.

resolved Apr 15, 2020, 04:58 AM UTC

Dear users, the issue has been addressed. Trade page and user Account statuses are fully accessible now. Thank you for your patience.

Started
Apr 15, 2020, 03:41 AM UTC
Resolved
Apr 15, 2020, 04:58 AM UTC
Duration
1h 16m
Detected by Pingoru
Apr 15, 2020, 03:41 AM UTC

Affected components

PXTrader trading platformMobile app for margin tradingDeposits and WithdrawalsMain Site

Update timeline

  1. investigating Apr 15, 2020, 03:41 AM UTC

    We observe accessibility issues on the trading platform. Some users may experience problems loading Trade page. Our team working on it to fix it as soon as possible

  2. investigating Apr 15, 2020, 03:42 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 15, 2020, 04:58 AM UTC

    Dear users, the issue has been addressed. Trade page and user Account statuses are fully accessible now. Thank you for your patience.

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