Resolved after 1 hour 15 minutes, affecting PXTrader trading platform and Mobile app for margin trading, on August 25, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
PXTrader trading platformMobile app for margin trading
Update timeline
- investigating Aug 25, 2020, 01:29 PM UTC
We observe accessibility issues on the trading platform. Some users may experience problems loading TRADE page for their Margin trading account and/or Covesting Strategy account. Android and iOS mobile app for margin trading may fail to connect. TURBO service are not affected by the incident. Our team working on it to fix it as soon as possible
- monitoring Aug 25, 2020, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2020, 02:45 PM UTC
This incident has been resolved.
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