Resolved after 40 minutes, affecting Mobile app for margin trading, on August 25, 2020.
A fix has been implemented. The mobile app is fully operational now. We are monitoring the results
Affected components
Update timeline
- investigating Aug 25, 2020, 03:05 PM UTC
Some users may experience connectivity issues with the mobile app (iOS and Android): the app would fail to load trading interface and display 'connection failed' error. Web trade interface is not affected by the issue and is fully available for trading. Our team working on mobile app connection issue to fix it as soon as possible
- monitoring Aug 25, 2020, 03:29 PM UTC
A fix has been implemented. The mobile app is fully operational now. We are monitoring the results
- resolved Aug 25, 2020, 03:45 PM UTC
This incident has been resolved.
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