PrimeXBT incident
Logging in to accounts may take longer than usual. Charts in mobile app are not loading
Resolved after 3 hours 3 minutes, affecting PXTrader trading platform and Mobile app for margin trading and 1 more, on March 22, 2023.
The issue with charts in the mobile app has been fixed. The platform is fully operational now. We are monitoring it to ensure the optimal performance of the platform.
Affected components
Update timeline
- investigating Mar 22, 2023, 07:04 PM UTC
Platform is currenlty experiencing issues with processing account logins. It may take longer time to log in to account after entering password. In addition, users of iOS and Android mobile apps may have issues with chart loading in the app. It does not affect trading. We are looking into it. Meanwhile, we recommend waiting up to 1 minute after entering password and pushing 'Log in' button before taking another attempt if you have not been logged in immediately. We also recommend to temporarily switch from the mobile app to the web version of the platform to access charts: https://primexbt.com/my
- investigating Mar 22, 2023, 07:16 PM UTC
We are continuing to investigate this issue.
- investigating Mar 22, 2023, 07:21 PM UTC
Issue with account logins has been resolved. We continue looking into the mobile app chart loading issue. We recommend switching temporarily to the web version of the platform to access charts: https://primexbt.com/my
- monitoring Mar 22, 2023, 07:31 PM UTC
The issue with charts in the mobile app has been fixed. The platform is fully operational now. We are monitoring it to ensure the optimal performance of the platform.
- resolved Mar 22, 2023, 09:19 PM UTC
The incident has been confirmed to be resolved
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