PrimeXBT incident

Price quotes are being delayed

Resolved after 21 minutes, affecting PXTrader trading platform and Mobile app for margin trading and 1 more, on March 29, 2023.

resolved Mar 29, 2023, 04:03 PM UTC

We have finished extended monitoring of the platform performance. The platform's fully operational status is confirmed.

Started
Mar 29, 2023, 03:42 PM UTC
Resolved
Mar 29, 2023, 04:03 PM UTC
Duration
21m
Detected by Pingoru
Mar 29, 2023, 03:42 PM UTC

Affected components

PXTrader trading platformMobile app for margin tradingDeposits and WithdrawalsIn-wallet Currency Exchange

Update timeline

  1. investigating Mar 29, 2023, 03:49 PM UTC

    We are currently observing an issue with price quotes from one of our liquidity providers. The price quotes are being delayed for Forex and CFDs instruments. Because of the issue, users may experience order execution rejections due to missing quotes. We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time

  2. monitoring Mar 29, 2023, 03:51 PM UTC

    The issue with the price quotes feed has been resolved. We are monitoring the platform to ensure its performance.

  3. resolved Mar 29, 2023, 04:03 PM UTC

    We have finished extended monitoring of the platform performance. The platform's fully operational status is confirmed.

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