Resolved after 11 minutes, on September 8, 2026.
Summary On 8 September 2026, between 10:11 and 10:59 CEST, we experienced an incident affecting our Templates and Share link APIs. During this window, users might have encountered errors when generating or acccessing page links. Full service was restored at 10:59 CEST. Root Cause A recent dependency upgrade introduced a compatibility issue between our API framework and an underlying observability library, which caused a few specific endpoints to fail once traffic passed a certain volume. Remediation We rolled back the affected deployment to immediately restore the service. We are applying a permanent fix to the underlying dependency issue before reintroducing the change. We apologise for any inconvenience this caused and thank you for your patience.
Update timeline
- resolved Sep 08, 2026, 04:12 PM UTC
Summary On 8 September 2026, between 10:11 and 10:59 CEST, we experienced an incident affecting our Templates and Share link APIs. During this window, users might have encountered errors when generating or acccessing page links. Full service was restored at 10:59 CEST. Root Cause A recent dependency upgrade introduced a compatibility issue between our API framework and an underlying observability library, which caused a few specific endpoints to fail once traffic passed a certain volume. Remediation We rolled back the affected deployment to immediately restore the service. We are applying a permanent fix to the underlying dependency issue before reintroducing the change. We apologise for any inconvenience this caused and thank you for your patience.
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