Prepr Outage History

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Prepr had 15 outages in the last 2 years totaling 211h 3m of downtime — averaging 0.6 incidents per month.

There were 15 Prepr outages since July 23, 2025 totaling 211h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.prepr.io

Major June 23, 2026

Connection issues with the Prepr UI, Cache, and Website

Detected by Pingoru
Jun 23, 2026, 08:32 PM UTC
Resolved
Jun 24, 2026, 06:16 PM UTC
Duration
21h 44m
Timeline · 2 updates
  1. investigating Jun 23, 2026, 08:32 PM UTC

    We are currently investigating an issue causing some customers to receive 500 error responses when accessing the Prepr UI. In addition, some cache invalidation requests are not being processed correctly, which may result in stale content being served. Our team is actively working with Fastly to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

  2. resolved Jun 24, 2026, 06:16 PM UTC

    The connectivity issues affecting a small number of customers have been resolved. Following routing adjustments by our network provider, service stability has returned to normal and we are no longer observing elevated error rates. We continue to work with our infrastructure partners to better understand the underlying cause. Thank you for your patience.

Read the full incident report →

Major June 8, 2026

We're currently having issues: some services are unavailable

Detected by Pingoru
Jun 08, 2026, 12:11 PM UTC
Resolved
Jun 08, 2026, 02:05 PM UTC
Duration
1h 54m
Timeline · 3 updates
  1. investigating Jun 08, 2026, 12:15 PM UTC

    We have confirmed that there is an issue and are monitoring this situation closely with our network providers as they investigate the cause. We will keep you informed with regular updates and share more information as soon as it becomes available.

  2. investigating Jun 08, 2026, 12:23 PM UTC

    The core issue has been resolved, and we are currently waiting for services to fully recover. We are actively monitoring the situation and will keep you updated on our progress.

  3. resolved Jun 08, 2026, 02:05 PM UTC

    The incident has now been fully resolved, and all our services are operating normally again. Thank you for your patience and understanding while we worked through this issue. If you continue to experience any issues, please contact Prepr Support.

Read the full incident report →

Major June 2, 2026

We're currently having issues

Detected by Pingoru
Jun 02, 2026, 09:29 AM UTC
Resolved
Jun 02, 2026, 07:40 PM UTC
Duration
10h 11m
Timeline · 2 updates
  1. investigating Jun 02, 2026, 09:29 AM UTC

    Some people are experiencing problems with our service right now. We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

  2. resolved Jun 02, 2026, 07:40 PM UTC

    Pusher has resolved the underlying issue, and the fix has been successfully applied. All systems are now operating normally, and full functionality has been restored.

Read the full incident report →

Major May 7, 2026

Potential infrastructure impact following datacenter incident

Detected by Pingoru
May 07, 2026, 07:29 AM UTC
Resolved
May 07, 2026, 12:29 PM UTC
Duration
4h 59m
Timeline · 3 updates
  1. investigating May 07, 2026, 07:29 AM UTC

    We are currently monitoring a major fire incident at a datacenter facility in the Netherlands. Parts of Prepr’s infrastructure are hosted within this datacenter environment. At this time, we have no indication of active service disruption, but we are closely monitoring the situation together with our infrastructure partners as a precaution. Our engineering and infrastructure teams are actively assessing any potential impact on platform availability and performance. We will provide further updates as more information becomes available. We appreciate your patience and understanding.

  2. investigating May 07, 2026, 07:55 AM UTC

    Earlier today, a major fire broke out at a datacenter facility in the Netherlands that is connected to part of Prepr’s infrastructure. At this time, all Prepr services remain fully operational. Our infrastructure is designed with multiple layers of redundancy, and our engineering teams are actively assessing and reducing network dependency to further minimize potential risk in the event systems at the affected location become unavailable. As a precautionary measure, **we recommend postponing migrations and large bulk operations until further notice**. While there is currently no impact on platform availability, these activities could place additional load on network capacity while we continue mitigation efforts. Our engineering and infrastructure teams are closely monitoring the situation together with our infrastructure partners. We will continue to share updates through our status page as more information becomes available. Thank you for your understanding.

  3. resolved May 07, 2026, 12:29 PM UTC

    We would like to provide a final update regarding the datacenter incident in the Netherlands that we communicated about earlier today. Based on the latest information from our infrastructure partners and our own internal assessment, **we no longer expect any impact on Prepr services related to this incident**. All systems continue to operate normally. With the situation now stable, this incident will be considered resolved unless new developments arise. If you have any questions about Prepr’s infrastructure architecture or our multi-datacenter setup, please feel free to reach out to our team. Thank you for your patience and trust.

Read the full incident report →

Major April 21, 2026

We're currently having issues: UI and APIs unavailable

Detected by Pingoru
Apr 21, 2026, 09:57 AM UTC
Resolved
Apr 21, 2026, 02:18 PM UTC
Duration
4h 21m
Timeline · 1 update
  1. resolved Apr 21, 2026, 02:18 PM UTC

    The incident has now been resolved and all services are operating normally again. We appreciate your patience while we worked through this issue. If you have any further questions, please don’t hesitate to contact Prepr Support.

Read the full incident report →

Major February 24, 2026

Facebook Embeds Not Loading

Detected by Pingoru
Feb 24, 2026, 03:14 PM UTC
Resolved
Feb 25, 2026, 02:07 PM UTC
Duration
22h 53m
Timeline · 1 update
  1. resolved Feb 25, 2026, 02:07 PM UTC

    Facebook has now resolved the incident. Thanks for your patience. Facebook social embeds are working again.

Read the full incident report →

Major January 16, 2026

Limited real-time collaboration visibility

Detected by Pingoru
Jan 16, 2026, 10:10 AM UTC
Resolved
Jan 16, 2026, 12:06 PM UTC
Duration
1h 56m
Timeline · 1 update
  1. resolved Jan 16, 2026, 12:06 PM UTC

    Our supplier has resolved the underlying issue, and the fix has been successfully applied. All systems are now operating normally, and full functionality has been restored.

Read the full incident report →

Major November 18, 2025

Cloudflare Global Network Incident Affecting Prepr Services

Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 02:52 PM UTC
Duration
3h 2m
Timeline · 1 update
  1. resolved Nov 18, 2025, 02:52 PM UTC

    Cloudflare has implemented a fix, and we are seeing Prepr Personalization other affected services recovering. We believe the impact has been resolved, and all systems should be returning to normal. We will continue to monitor closely to ensure full stability across all services.

Read the full incident report →