Precisely incident

Automate Studio Administrator -Email Delivery Issues Affecting Account and User Onboarding

Minor Resolved View vendor source →

Precisely experienced a minor incident on August 20, 2025 affecting Automate Studio Administrator, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 01:05 PM UTC
Resolved
Aug 20, 2025, 04:13 PM UTC
Duration
3h 8m
Detected by Pingoru
Aug 20, 2025, 01:05 PM UTC

Affected components

Automate Studio Administrator

Update timeline

  1. investigating Aug 20, 2025, 01:05 PM UTC

    Impact: We are currently experiencing an issue with the email sending process, which is used in the following flows: • New Account Creation • New User Addition Current Status: Our team is actively investigating the problem and working on a resolution. During this time, users may not receive expected emails for account and user onboarding. Next Steps: Updates will be shared here as we progress.

  2. investigating Aug 20, 2025, 03:34 PM UTC

    We're currently experiencing an issue due to reaching the SendGrid sending limit. Our team is actively investigating and working on a resolution. We'll provide updates as soon as possible.

  3. resolved Aug 20, 2025, 04:13 PM UTC

    This incident has been resolved.