Practice Better experienced a critical incident on July 26, 2023 affecting Faxing, lasting 5d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2023, 12:57 PM UTC
We are monitoring delivery issues reported by our service provider Documo. A service outage with one of their telecom carriers is impacting the ability to send and receive faxes. Previously submitted inbound and outbound faxes will be resent as soon as the system is up and operational. If you are experiencing delivery issues please refrain from attempting to resend faxes. An ETA for service restoration is pending and we will share an update once more information is communicated by Documo.
- monitoring Jul 27, 2023, 12:44 PM UTC
Documo has reported that core fax services have been restored and previously queued faxes are now being processed. Both inbound and outbound faxing should now be operating normally. We continue to monitor this disruption and will provide further updates as we are notified.
- resolved Jul 31, 2023, 03:55 PM UTC
This incident has been resolved.