Practice Better incident

Fax Delivery Issues

Minor Resolved View vendor source →

Practice Better experienced a minor incident on August 29, 2023 affecting Faxing, lasting 17h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2023, 07:27 PM UTC
Resolved
Aug 30, 2023, 12:41 PM UTC
Duration
17h 14m
Detected by Pingoru
Aug 29, 2023, 07:27 PM UTC

Affected components

Faxing

Update timeline

  1. monitoring Aug 29, 2023, 07:27 PM UTC

    We are monitoring delivery issues reported by our service provider, Documo where some outgoing faxes were held up. The issue is now resolved, and previously queued faxes are being processed. We continue to monitor this disruption as they work through their backlog.

  2. resolved Aug 30, 2023, 12:41 PM UTC

    This issue is now resolved.