Practice Better incident

Telehealth issue on iOS app version 2.7.71

Major Resolved View vendor source →

Practice Better experienced a major incident on May 9, 2025 affecting Telehealth/Video Chat, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 06:58 PM UTC
Resolved
May 10, 2025, 07:22 PM UTC
Duration
1d
Detected by Pingoru
May 09, 2025, 06:58 PM UTC

Affected components

Telehealth/Video Chat

Update timeline

  1. identified May 09, 2025, 06:58 PM UTC

    Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.

  2. resolved May 10, 2025, 07:22 PM UTC

    iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.