Private Practice Software incident

Important Update from PPS Support - Service Disruption

Major Resolved View vendor source →

Private Practice Software experienced a major incident on May 11, 2026, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:04 PM UTC
Resolved
May 11, 2026, 02:19 PM UTC
Duration
15m
Detected by Pingoru
May 11, 2026, 02:04 PM UTC

Update timeline

  1. investigating May 11, 2026, 02:04 PM UTC

    Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.

  2. resolved May 11, 2026, 02:19 PM UTC

    We've now resolved the incident. Thanks for your patience.