PPRO incident

Credit Card - Colombia | | Resolved Partial Service Degradation

PPRO experienced a major incident on August 4, 2026 affecting Credit Card - Colombia, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started: Aug 04, 2026, 02:03 AM UTC
Resolved: Aug 04, 2026, 04:16 AM UTC
Duration: 2h 12m
Detected by Pingoru: Aug 04, 2026, 02:03 AM UTC

Affected components

Credit Card - Colombia

Update timeline

investigating Aug 04, 2026, 02:03 AM UTC

The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Colombia. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
identified Aug 04, 2026, 02:30 AM UTC

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
resolved Aug 04, 2026, 04:16 AM UTC

The service degradation affecting Credit Card - Colombia has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.