PPRO incident
[External] BLIK | | Resolved Severe Service Degradation
PPRO experienced a critical incident on July 20, 2026 affecting BLIK, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:42 PM UTC
The PPRO monitoring system has identified a Severe Service Degradation affecting BLIK. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Jul 20, 2026, 09:50 PM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Jul 20, 2026, 10:39 PM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of BLIK extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Jul 20, 2026, 10:55 PM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.