PPRO incident

[External] Bancontact | BNP PARIBAS FORTIS | Resolved Partial Service Degradation

PPRO experienced a major incident on April 25, 2026 affecting Bancontact, lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started: Apr 25, 2026, 06:14 PM UTC
Resolved: Apr 26, 2026, 01:16 AM UTC
Duration: 7h 1m
Detected by Pingoru: Apr 25, 2026, 06:14 PM UTC

Affected components

Bancontact

Update timeline

identified Apr 25, 2026, 06:14 PM UTC

This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
resolved Apr 26, 2026, 01:16 AM UTC

The service degradation affecting Bancontact has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.