PPRO incident

Card Processor | | Resolved Severe Service Degradation

Critical Resolved View vendor source →

PPRO experienced a critical incident on May 27, 2026, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 10:24 AM UTC
Resolved
May 27, 2026, 10:45 AM UTC
Duration
21m
Detected by Pingoru
May 27, 2026, 10:24 AM UTC

Update timeline

  1. investigating May 27, 2026, 10:24 AM UTC

    The PPRO monitoring system has identified a Severe Service Degradation affecting Card Processor. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified May 27, 2026, 10:32 AM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..

  3. monitoring May 27, 2026, 10:35 AM UTC

    The service degradation affecting Card Processor has reportedly been resolved. We are currently monitoring the recovery of Card Processor extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved May 27, 2026, 10:45 AM UTC

    The service degradation affecting Card Processor has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.