PPRO incident

Card Processor | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 26, 2026, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 09:21 PM UTC
Resolved
May 26, 2026, 10:39 PM UTC
Duration
1h 18m
Detected by Pingoru
May 26, 2026, 09:21 PM UTC

Update timeline

  1. investigating May 26, 2026, 09:21 PM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting Card Processor. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified May 26, 2026, 09:34 PM UTC

    This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

  3. monitoring May 26, 2026, 10:17 PM UTC

    The service degradation affecting Card Processor has reportedly been resolved. We are currently monitoring the recovery of Card Processor extensively to ensure that performance remains stable before we formally conclude this incident.

  4. resolved May 26, 2026, 10:39 PM UTC

    The service degradation affecting Card Processor has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.