PPRO incident

[External] MB multibanco | Refunds | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 16, 2026 affecting MB multibanco, lasting 14h 50m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 01:55 PM UTC
Resolved
May 17, 2026, 04:45 AM UTC
Duration
14h 50m
Detected by Pingoru
May 16, 2026, 01:55 PM UTC

Affected components

MB multibanco

Update timeline

  1. identified May 16, 2026, 01:55 PM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. resolved May 17, 2026, 04:45 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.