PPRO incident

[External] Bancontact | BELFIUS BANK | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on May 14, 2026 affecting Bancontact, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 01:02 AM UTC
Resolved
May 14, 2026, 01:34 AM UTC
Duration
31m
Detected by Pingoru
May 14, 2026, 01:02 AM UTC

Affected components

Bancontact

Update timeline

  1. identified May 14, 2026, 01:02 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. resolved May 14, 2026, 01:34 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.