PPRO incident

MB multibanco | | Resolved Severe Service Degradation

PPRO experienced a critical incident on April 22, 2026 affecting MB multibanco, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started: Apr 22, 2026, 12:08 AM UTC
Resolved: Apr 22, 2026, 03:26 AM UTC
Duration: 3h 18m
Detected by Pingoru: Apr 22, 2026, 12:08 AM UTC

Affected components

MB multibanco

Update timeline

investigating Apr 22, 2026, 12:08 AM UTC

The PPRO monitoring system has identified a Partial Service Degradation affecting MB multibanco. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
identified Apr 22, 2026, 12:51 AM UTC

This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled..
resolved Apr 22, 2026, 03:26 AM UTC

The service degradation affecting MB multibanco has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.