PowerSync incident

Issues connecting to new instances

Major Resolved View vendor source →

PowerSync experienced a major incident on January 18, 2024 affecting Dashboard, lasting 3d 18h. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2024, 04:05 PM UTC
Resolved
Jan 22, 2024, 10:19 AM UTC
Duration
3d 18h
Detected by Pingoru
Jan 18, 2024, 04:05 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 18, 2024, 04:05 PM UTC

    We are investigating an issue where connections to new instances fail, e.g. validating sync rules, or executing SQL queries from the dashboard. Existing instances are unaffected.

  2. identified Jan 18, 2024, 04:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 18, 2024, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2024, 10:19 AM UTC

    This incident has been resolved.