Resolved after 1 hour 18 minutes, affecting EU Cloud 🇪🇺 (Workflows) and US Cloud 🇺🇸 (Workflows), on August 18, 2026.
The fix is deployed and email sending is back to normal in both regions. We will reach out to affected customers about a rerun of the emails that failed during the incident.
Affected components
Update timeline
- investigating Aug 18, 2026, 08:35 PM UTC
We're seeing an increased email failures in certain workflows in both regions.
- identified Aug 18, 2026, 08:50 PM UTC
We have identified the cause of the email sending failures affecting some workflows. A fix is in review, and we will update this page once it is rolled out.
- monitoring Aug 18, 2026, 09:42 PM UTC
We have deployed a fix and are monitoring recovery. Affected workflows resume sending automatically, with no action needed. Emails that failed during the incident were not sent automatically. We are preparing a way to rerun the affected runs and will contact the affected customers directly.
- resolved Aug 18, 2026, 09:53 PM UTC
The fix is deployed and email sending is back to normal in both regions. We will reach out to affected customers about a rerun of the emails that failed during the incident.
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