Posh AI experienced a major incident on October 20, 2023 affecting Posh Portal, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Posh Portal
Update timeline
- investigating Oct 20, 2023, 04:51 PM UTC
The Chat Logs page in the Posh Portal is currently not responding. We are investigating and will keep you updated. Please note that all bots are functional - this is not impacting members/customers.
- resolved Oct 20, 2023, 05:28 PM UTC
Chat Logs in the Posh Portal is now fully functional. The incident stemmed from an engineering error that caused the underlying database to lock. Posh will be reviewing database-related practices to prevent further incidents.