Posh AI experienced a critical incident on November 8, 2023 affecting Knowledge Assistants, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 08, 2023, 03:40 PM UTC
Poshie and the Knowledge Assistant products are experiencing an outage (Digital Assistants and Voice Assistants are NOT impacted). Search functionality is currently down in Poshie and Knowledge Assistant because one of our underlying providers is having an outage.
- monitoring Nov 08, 2023, 03:44 PM UTC
A fix has been implemented with our underlying provider. We are seeing recovery and are still monitoring Knowledge Assistant and Poshie products.
- resolved Nov 08, 2023, 04:05 PM UTC
Our provider has fully resolved their incident and Knowledge Assistants and Poshie have not experienced issues for the last 20 minutes since our last update. This incident is now resolved.