Posh AI experienced a critical incident on December 5, 2023 affecting Knowledge Assistants, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge Assistants
Update timeline
- investigating Dec 05, 2023, 05:35 PM UTC
We are currently investigating an outage with the Knowledge Assistant. This does NOT impact any member/customer facing products (digital or voice).
- resolved Dec 05, 2023, 06:09 PM UTC
This incident has been resolved and Knowledge Assistant bots should now be functioning as expected.
- postmortem Dec 05, 2023, 06:31 PM UTC
This incident on 12/5 was caused by an API outage that resulted in searching knowledge to be unavailable. We are working to increase the resiliency of our infrastructure to prevent further similar problems.