Posh AI experienced a critical incident on December 11, 2023 affecting Knowledge Assistants, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge Assistants
Update timeline
- investigating Dec 11, 2023, 09:07 PM UTC
We are currently investigating an issue being able to perform a search with Knowledge Assistant. This does not impact any member/customer-facing Digital or Voice products.
- resolved Dec 11, 2023, 09:43 PM UTC
Knowledge Assistant is now functioning normally again.
- postmortem Dec 11, 2023, 09:58 PM UTC
On 12/11 around 3pm ET, one of our components powering our AI search went down, and it didn't automatically restart. We're looking into ways to implement greater resiliency for the future.