Posh AI incident

Knowledge Assistant Search Slowness and Analytics Page Down

Minor Resolved View vendor source →

Posh AI experienced a minor incident on March 11, 2024 affecting Knowledge Assistants, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 03:08 PM UTC
Resolved
Mar 11, 2024, 03:46 PM UTC
Duration
37m
Detected by Pingoru
Mar 11, 2024, 03:08 PM UTC

Affected components

Knowledge Assistants

Update timeline

  1. investigating Mar 11, 2024, 03:08 PM UTC

    Knowledge Assistant searches are currently operating more slowly than normal and the Analytics page isn't loading. We are investigating. No other Assistants (Digital or Voice) are impacted.

  2. monitoring Mar 11, 2024, 03:31 PM UTC

    We have implemented a fix and are monitoring performance. Searches look to be running faster and the Analytics page is now loading.

  3. resolved Mar 11, 2024, 03:46 PM UTC

    We have not seen recurrence of the issue. Searches seem to be operating with normal response times now and the Analytics page is responding normally too. We are resolving this incident.