Posh AI incident

Data Issue in Insights and Chat Logs in Posh Portal

Posh AI experienced a notice incident on March 21, 2024 affecting Posh Portal, lasting 21m. The incident has been resolved; the full update timeline is below.

Started: Mar 21, 2024, 08:04 PM UTC
Resolved: Mar 21, 2024, 08:26 PM UTC
Duration: 21m
Detected by Pingoru: Mar 21, 2024, 08:04 PM UTC

Affected components

Posh Portal

Update timeline

monitoring Mar 21, 2024, 08:04 PM UTC

We experienced data pipeline issues in the Posh Portal Insights and Chat Logs pages this afternoon. Data from ~2:30pm ET to ~4pm ET was not lost, but is not populating in the Posh Portal yet. We have fixed the data pipeline issue so new data should now be populating in the Posh Portal. Data from 2:35pm ET to 4pm ET was not lost and will be backfilled tonight and available tomorrow.
resolved Mar 21, 2024, 08:26 PM UTC

The data issue has been resolved and data has been backfilled in the Insights and Chat Logs page of the Portal.