Posh AI incident

Posh Voice Assistants - degraded performance for 13 minutes

Major Resolved View vendor source →

Posh AI experienced a major incident on July 1, 2024 affecting Voice Assistants, lasting 20h 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 03:33 PM UTC
Resolved
Jul 02, 2024, 11:52 AM UTC
Duration
20h 19m
Detected by Pingoru
Jul 01, 2024, 03:33 PM UTC

Affected components

Voice Assistants

Update timeline

  1. investigating Jul 01, 2024, 03:33 PM UTC

    We are currently investigating an issue that occurred in our voice infrastructure that started at 11:13am ET and lasted for 13 minutes.

  2. monitoring Jul 01, 2024, 05:21 PM UTC

    We found a period of high latency that was caused by an oversubscribed resource in our environment. We will be performing emergency maintenance at 3AM ET on 7/2 to add additional resources.

  3. monitoring Jul 01, 2024, 07:14 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jul 01, 2024, 09:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 02, 2024, 11:52 AM UTC

    This incident has been resolved.