Resolved after 15 hours 16 minutes, affecting Portal Access and eCommerce - buy.posportal.com and 1 more, on December 11, 2018.
Updates have been applied at the database layer to address the issue. We will monitor for the next 8 hours to ensure there are no other issues. All systems are currently running.
Affected components
Update timeline
- investigating Dec 11, 2018, 08:54 PM UTC
We are reviewing an issue that is causing the system to perform slowly.
- investigating Dec 11, 2018, 09:54 PM UTC
We are still investigating to resolve the issue. A root cause has not yet been identified.
- investigating Dec 11, 2018, 11:04 PM UTC
We are still looking into this issue. A root cause has not been identified yet.
- identified Dec 11, 2018, 11:38 PM UTC
The cause of the issue has been identified. Performance is improving, but not fully back to normal levels. We are still evaluating a solution and determining root cause.
- identified Dec 12, 2018, 03:02 AM UTC
A resolution will be deployed this evening between 8:30 PM PST and 9:00 PM PST. All systems should still be available during this time.
- monitoring Dec 12, 2018, 05:00 AM UTC
Updates have been applied at the database layer to address the issue. We will monitor for the next 8 hours to ensure there are no other issues. All systems are currently running.
- resolved Dec 12, 2018, 12:10 PM UTC
All systems are stable since the maintenance last night. Closing the incident.
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