Resolved after 3 hours 7 minutes, affecting eCommerce - buy.posportal.com and eCommerce - Merchant Direct, on October 17, 2022.
The eCommerce server operating systems were patched on October 15, 2022. The patching dependencies outlined by the patch management system were followed. When the patching window completed, the applications were available based on system monitoring. Undocumented dependencies within the patch management repositories were not deployed on Saturday. These dependencies caused some features within [buy.posportal.com](http://buy.posportal.com) and Partner Microsites to be unresponsive. The unresponsive features were not identified until Monday morning. Once the dependencies were updated, all system features were available. A review of processes and documentation will be completed. Outage timeline: Saturday, October 15 8:00 AM EST till Monday, October 17 3:20 PM EST Services Impacted: [buy.posportal.com](http://buy.posportal.com) \(Prime\) and Partner Microsites \(Optimus\) Root Cause: Patch dependencies not deployed during the scheduled maintenance period.
Affected components
Update timeline
- investigating Oct 17, 2022, 05:55 PM UTC
We are currently experiencing a service degradation for buy.posportal.com and our Partner Microsites affecting Order Placement. We are working on a resolution and will post an update shortly. We apologize for the inconvenience.
- resolved Oct 17, 2022, 09:02 PM UTC
This incident has been resolved.
- postmortem Oct 19, 2022, 05:54 PM UTC
The eCommerce server operating systems were patched on October 15, 2022. The patching dependencies outlined by the patch management system were followed. When the patching window completed, the applications were available based on system monitoring. Undocumented dependencies within the patch management repositories were not deployed on Saturday. These dependencies caused some features within [buy.posportal.com](http://buy.posportal.com) and Partner Microsites to be unresponsive. The unresponsive features were not identified until Monday morning. Once the dependencies were updated, all system features were available. A review of processes and documentation will be completed. Outage timeline: Saturday, October 15 8:00 AM EST till Monday, October 17 3:20 PM EST Services Impacted: [buy.posportal.com](http://buy.posportal.com) \(Prime\) and Partner Microsites \(Optimus\) Root Cause: Patch dependencies not deployed during the scheduled maintenance period.
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