POS Portal incident

Portal Cloud - Degraded Performance

Resolved after 5 hours 47 minutes, affecting POS Portal API, on November 4, 2022.

resolved Nov 04, 2022, 11:50 PM UTC

The intermittent outages when placing return/swap orders for customer installed POS solutions have been resolved.

Started
Nov 04, 2022, 06:03 PM UTC
Resolved
Nov 04, 2022, 11:50 PM UTC
Duration
5h 47m
Detected by Pingoru
Nov 04, 2022, 06:03 PM UTC

Affected components

POS Portal API

Update timeline

  1. investigating Nov 04, 2022, 06:03 PM UTC

    We are aware of a potential issue with trying to place an order for a replacement device. We are investigating the issue and will have an update shortly.

  2. identified Nov 04, 2022, 09:08 PM UTC

    We are experiencing intermittent outages for users attempting to place return/swap orders for customer installed POS solutions. We will provide a new status update when the issue has been resolved.

  3. resolved Nov 04, 2022, 11:50 PM UTC

    The intermittent outages when placing return/swap orders for customer installed POS solutions have been resolved.

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