Portnox incident
Service Disruption Notice: Local RADIUS Service Issues Under Investigation
Portnox experienced a major incident on June 23, 2026 affecting America and Europe and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 02:53 AM UTC
We have received several reports from customers experiencing issues with the Local RADIUS service. Our DevOps and Engineering teams are actively investigating the issue to identify the root cause and implement a resolution. At this time, there is no known service disruption affecting Portnox Cloud RADIUS services. Customers using Cloud RADIUS services should continue to operate normally. Recommended Action for Affected Customers: Customers who may be impacted by this issue are advised to temporarily shut down their Local RADIUS services and fail over to Portnox Cloud RADIUS services until the issue has been resolved. We will continue to provide updates as more information becomes available. We appreciate your patience while our teams work to restore full service functionality.
- resolved Jun 23, 2026, 03:11 AM UTC
Update 10:09 PM CDT — Local RADIUS Service Issue Resolved The issue affecting Local RADIUS instances has been resolved. Our DevOps and Engineering teams have restored service functionality and are actively monitoring the environment to ensure continued stability. We appreciate your patience and cooperation while our teams worked to resolve this issue.