Ongoing since 06:19 PM UTC, affecting America and Europe and 1 more.
As part of our ongoing commitment to provide the best possible service, Portnox will be updating backend cloud RADIUS services beginning Monday, November 16th. Organizations will be updated based on the following schedule: Monday, November 16th - organizations with 10 or fewer devices Wednesday, November 18th - organizations with 100 or fewer devices Monday, November 23rd - organizations with 1000 or fewer devices Wednesday, November 25th - organizations with 10,000 or fewer devices Thursday, November 26th - all remaining organizations Changes to the infrastructure will be applied between 0:00 AM CST and 01:AM CST. Expected Impact: A brief service interruption of no more than a few minutes is possible during the maintenance window, though none is anticipated. No action is required by customers prior to, or following the update. If you experience any issues following the update, please contact our Support team at [email protected] or visit our Support Portal.
Affected components
Update timeline
- investigating Nov 11, 2026, 06:19 PM UTC
As part of our ongoing commitment to provide the best possible service, Portnox will be updating backend cloud RADIUS services beginning Monday, November 16th. Organizations will be updated based on the following schedule: Monday, November 16th - organizations with 10 or fewer devices Wednesday, November 18th - organizations with 100 or fewer devices Monday, November 23rd - organizations with 1000 or fewer devices Wednesday, November 25th - organizations with 10,000 or fewer devices Thursday, November 26th - all remaining organizations Changes to the infrastructure will be applied between 0:00 AM CST and 01:AM CST. Expected Impact: A brief service interruption of no more than a few minutes is possible during the maintenance window, though none is anticipated. No action is required by customers prior to, or following the update. If you experience any issues following the update, please contact our Support team at [email protected] or visit our Support Portal.
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