Poplapay incident

High rate of debit authorization failures

Minor Resolved View vendor source →

Poplapay experienced a minor incident on February 16, 2024 affecting Payment Backend and Nets Finland and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2024, 10:55 AM UTC
Resolved
Feb 16, 2024, 12:46 PM UTC
Duration
1h 50m
Detected by Pingoru
Feb 16, 2024, 10:55 AM UTC

Affected components

Payment BackendNets FinlandWorldline

Update timeline

  1. investigating Feb 16, 2024, 10:55 AM UTC

    We are seeing a high rate of failed debit authorizations since 12:12 EET. Possibly a problem with some card issuer or acquirer. We are investigating.

  2. investigating Feb 16, 2024, 10:57 AM UTC

    Amex is not affected.

  3. monitoring Feb 16, 2024, 11:18 AM UTC

    Error counts have come back down. Monitoring the situation closely. This problem was external.

  4. resolved Feb 16, 2024, 12:46 PM UTC

    All authorizations are working as expected. Between 12:13-13:12 EET (Finnish time), authorizations were failing for Nordea cards. The problem was external.