Poplapay experienced a minor incident on October 6, 2024 affecting Payment Backend, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Backend
Update timeline
- investigating Oct 06, 2024, 10:15 AM UTC
We are monitoring more than business as usual amount of failing purchase transactions. Approximately 15% of the purchases are failing while most succeed. We are investigating.
- monitoring Oct 06, 2024, 11:12 AM UTC
The issues are with Bambora acquiring. The problems have ended as of 13:33 EEST (Finnish time). We started seeing raising amounts of failing transactions as of this morning. We'll keep monitoring the situation but seems that the problems have been fixed.
- resolved Oct 06, 2024, 11:34 AM UTC
No further problems observed.