Poplapay incident

Elavon acquiring connection connectivity issues

Minor Resolved View vendor source →

Poplapay experienced a minor incident on October 24, 2024, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 01:40 PM UTC
Resolved
Oct 24, 2024, 03:05 PM UTC
Duration
1h 24m
Detected by Pingoru
Oct 24, 2024, 01:40 PM UTC

Update timeline

  1. investigating Oct 24, 2024, 11:16 AM UTC

    We are seeing short (1-2 minutes) interruptions on the Elavon acquiring connection. We are investigating the cause.

  2. investigating Oct 24, 2024, 01:39 PM UTC

    We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.

  3. monitoring Oct 24, 2024, 01:40 PM UTC

    We saw three short interruptions, and since then the connection has been stable for the past two hours. We are following up on the cause.

  4. resolved Oct 24, 2024, 03:05 PM UTC

    Our Elavon acquiring connection continues to be stable, no further issues have been observed. Elavon confirmed there was a brief technical problem on their end.