Poplapay incident

Increased transaction failure rate

Critical Resolved View vendor source →

Poplapay experienced a critical incident on November 4, 2024 affecting Nets Finland, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 12:02 AM UTC
Resolved
Nov 04, 2024, 02:35 AM UTC
Duration
2h 32m
Detected by Pingoru
Nov 04, 2024, 12:02 AM UTC

Affected components

Nets Finland

Update timeline

  1. investigating Nov 04, 2024, 12:02 AM UTC

    We are currently investigating this issue.

  2. monitoring Nov 04, 2024, 02:08 AM UTC

    Nets Finland acquiring had an incident causing authorizations to decline between 1:08 and 3:45 EET. Incident has now been resolved and authorizations are working normally. We are monitoring the situation.

  3. resolved Nov 04, 2024, 02:35 AM UTC

    This incident has been resolved.