Poplapay incident

Nets Finland settlements are delayed

Minor Resolved View vendor source →

Poplapay experienced a minor incident on January 14, 2025 affecting Nets Finland, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 07:37 AM UTC
Resolved
Jan 14, 2025, 11:42 AM UTC
Duration
4h 4m
Detected by Pingoru
Jan 14, 2025, 07:37 AM UTC

Affected components

Nets Finland

Update timeline

  1. investigating Jan 14, 2025, 07:37 AM UTC

    Monday Jan 13th settlements for Nets Finland failed due to a network configuration issue. We are working on it.

  2. monitoring Jan 14, 2025, 10:43 AM UTC

    Yesterday's settlements have now been successfully sent to Nets Finland. They will be processed one day late from the usual. We apologise for the trouble this has caused.

  3. resolved Jan 14, 2025, 11:42 AM UTC

    This incident has been resolved.