Poplapay incident
Settlements for merchants using the Nets Denmark (NDS) acquirer are delayed since March 25th
Poplapay experienced a major incident on March 27, 2025 affecting Payment Backend, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2025, 12:32 PM UTC
Settlements for merchants using the Nets Denmark acquirer are delayed since March 25th. This delay doesn't affect authorizations nor does it affect any other acquirer's settlements. We are investigating this issue.
- identified Mar 27, 2025, 03:33 PM UTC
The issue was identified, and a fix has been applied for newly created settlements. A fix for the delayed settlements is currently being validated, but has not yet been applied.
- monitoring Mar 28, 2025, 07:54 AM UTC
The fix for newly created settlements was confirmed working. Work is still ongoing for resubmitting the failed settlements.
- monitoring Mar 28, 2025, 02:13 PM UTC
The failed batches have been resubmitted to the acquirer, and we are awaiting confirmation of their successful processing. We apologize for the trouble caused by this.
- resolved Mar 28, 2025, 03:58 PM UTC
The resubmitted settlements were confirmed as processed successfully by the acquirer, and are awaiting settlement. Again, we apologize for the trouble caused by this.